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Return criteria

Type of returning products
Classification of different situations
Supplementary specifications
Quality problems

It usually takes 25 days to deliver the products to customers after the orders is picked up. And within seven days from the date of receipt of goods, the customer can apply for refund or exchange of the porducts, which meet the requirements of the “Return criteria”, except for the goods that are not supported for 7 days no reason to return.
A. Customer shall provide inspection reports or original documents certifying the quality problem issued by the brand side.
Product that has been badly damaged on route or missing.
Damage, overflow and breakage of product in the process of logistics, including but not limited to the above-mentioned situations, have been officially verified to be true by after-sales service staff.
To ensure timeliness, physical picture material must be provided for after-sales service staff.
The return postage costs shall be borne by our store.
B. Product that is in good condition and unopened.
The reason of return products have been identified as personal by after-sales service staff.
To ensure timeliness, physical picture material must be provided for after-sales service staff.
The postage back and forth shall be borne by the customer.

Returning products shall not be allowed in the following conditions:
The special instruction “No support for 7 days no reason to return” has been noted on the product details page. Return that is not due to quality or shipping will not be acceptable.
Returning any product not sold by our store will be not allowed. No return is allowed once the anti-counterfeiting codes coating of product has been scraped or altered. No return is allowed once the anti-counterfeiting labels of product has been torn or altered.
No return is allowed if the special instruction “Product is near its use by date” has been noted on the product page.
No return is allowed if the quality problems caused by the customer's unauthorized alteration of the product.
No return is allowed if the accessories, warranty card, etc. is missing or unable to match their main product.
Product pictures and information shown on webpage for reference only. Due to different light and display factors, there may be color difference between physical objects and publicity images on webpage. It is not a quality problem and no return is allowed.
No return is allowed due to the customer's personal ability or the difference between the usage environment and the product attributes. No return is allowed if the product is non-returnable according to the law or these rules.